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Patient Engagement Rep

Job Description

Genoa Medication Management Solutions (GMMS) is a leader in the emerging business of comprehensive medication management services (CMMS). CMMS programs help patients maximize benefits from their medications by actively managing drug therapy and identifying, preventing and resolving medication-related problems.

These programs save significant amounts of money for health plans. GMMS provides comprehensive medication management services and technology to manage patients with multiple chronic conditions who are significant cost drivers. Customers include health plans, employers, providers, ACOs, PBMs and drug retailers.

The Patient Engagement Rep is primarily responsible for supporting the pharmacists delivering comprehensive medication management services in the GMMS Care Center. This support will involve calling patients to make appointments, placing reminder calls with patients and collecting basic patient specific information to prepare patient records which pharmacists will use to deliver services.

General Responsibilities:

  • Make outbound calls to members identified in need of a medication review with a clinical Pharmacist. (In many cases, this will be the first introduction of the medication management review program offered to members)

  • Promptly answer a multiple line telephone system and handle the call or triages the call to a clinical Pharmacist, as appropriate.

  • Handle all calls in a confidential manner with strict adherence to policies and procedures.

  • Verify and enters members' demographic information into system.

  • Maintain department productivity levels for customer satisfaction.

  • Work as a team player to engage members and to satisfy call center performance goals.

  • Perform other duties as assigned or required by manager.


Basic Qualifications:

  • 2+ years' experience working in a call center

  • 2+ years' experience using Microsoft Office products

  • Web-based acumen

  • Ability to work regularly scheduled shifts within hours of operation, where lunches and breaks are scheduled with the flexibility, on occasion, to adjust daily schedule

Preferred Qualifications:

  • Fluency in Spanish

  • Pharmacy Technician Certificate

Job Requirements

 

Job Snapshot

Location US-MN-Minneapolis
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Health Care
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Company Overview

Genoa, a QoL Healthcare Company

Genoa, a QoL Healthcare Company (Genoa) is the nation’s leading behavioral health pharmacy company. Today, we operate over 340 on-site, full-service pharmacies throughout 42 states and the District of Columbia, providing services to over 500,000 consumers annually. Genoa strives to make a positive impact within each of our partner centers by improving efficiencies, and by improving care and outcomes for the individuals we serve. Learn More

Contact Information

US-MN-Minneapolis
Erin Yanak
425-656-8200
Snapshot
Genoa, a QoL Healthcare Company
Company:
US-MN-Minneapolis
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Health Care
Store Type:

Job Description

Genoa Medication Management Solutions (GMMS) is a leader in the emerging business of comprehensive medication management services (CMMS). CMMS programs help patients maximize benefits from their medications by actively managing drug therapy and identifying, preventing and resolving medication-related problems.

These programs save significant amounts of money for health plans. GMMS provides comprehensive medication management services and technology to manage patients with multiple chronic conditions who are significant cost drivers. Customers include health plans, employers, providers, ACOs, PBMs and drug retailers.

The Patient Engagement Rep is primarily responsible for supporting the pharmacists delivering comprehensive medication management services in the GMMS Care Center. This support will involve calling patients to make appointments, placing reminder calls with patients and collecting basic patient specific information to prepare patient records which pharmacists will use to deliver services.

General Responsibilities:

  • Make outbound calls to members identified in need of a medication review with a clinical Pharmacist. (In many cases, this will be the first introduction of the medication management review program offered to members)

  • Promptly answer a multiple line telephone system and handle the call or triages the call to a clinical Pharmacist, as appropriate.

  • Handle all calls in a confidential manner with strict adherence to policies and procedures.

  • Verify and enters members' demographic information into system.

  • Maintain department productivity levels for customer satisfaction.

  • Work as a team player to engage members and to satisfy call center performance goals.

  • Perform other duties as assigned or required by manager.


Basic Qualifications:

  • 2+ years' experience working in a call center

  • 2+ years' experience using Microsoft Office products

  • Web-based acumen

  • Ability to work regularly scheduled shifts within hours of operation, where lunches and breaks are scheduled with the flexibility, on occasion, to adjust daily schedule

Preferred Qualifications:

  • Fluency in Spanish

  • Pharmacy Technician Certificate

Job Requirements

 
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Patient Engagement Rep Apply now