Genoa Medication Management Solutions (GMMS) is a leader in the emerging business of comprehensive medication management services (CMMS). CMMS programs help patients maximize benefits from their medications by actively managing drug therapy and identifying, preventing and resolving medication-related problems.
These programs save significant amounts of money for health plans. GMMS provides comprehensive medication management services and technology to manage patients with multiple chronic conditions who are significant cost drivers. Customers include health plans, employers, providers, ACOs, PBMs and drug retailers.
The Patient Engagement Rep is primarily responsible for supporting the pharmacists delivering comprehensive medication management services in the GMMS Care Center. This support will involve calling patients to make appointments, placing reminder calls with patients and collecting basic patient specific information to prepare patient records which pharmacists will use to deliver services.
Make outbound calls to members identified in need of a medication review with a clinical Pharmacist. (In many cases, this will be the first introduction of the medication management review program offered to members)
Promptly answer a multiple line telephone system and handle the call or triages the call to a clinical Pharmacist, as appropriate.
Handle all calls in a confidential manner with strict adherence to policies and procedures.
Verify and enters members' demographic information into system.
Maintain department productivity levels for customer satisfaction.
Work as a team player to engage members and to satisfy call center performance goals.
Perform other duties as assigned or required by manager.
2+ years' experience working in a call center
2+ years' experience using Microsoft Office products
Ability to work regularly scheduled shifts within hours of operation, where lunches and breaks are scheduled with the flexibility, on occasion, to adjust daily schedule
Fluency in Spanish
Pharmacy Technician Certificate